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Privacy Policy

About Us Rockhard Supplements are completely dedicated to your total satisfaction. If you have any suggestions or comments please feel free to email us.

Our Contact details:
Rockhard Supplements
PO Box 517 Ormeau QLD 4208 Australia
Phone: 07 3287 5286
Fax: (07)55 476 948
Email: sales [at] rockhardsupplements [dot] com [dot] au
ABN 88 633 582 690
ACN 128 511 320

 

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment using PayPal Secure Payment Service Provider. Orders are only available to Australian Residents.
Shipping And Handling Shipping is varies depending on the area you live. Contact us if you are unsure.
Delivery Schedule All products that are in stock are sent same day if processed before 4.00pm.We deliver your order right away. We will send your order to you in 1-3 business days depends on location.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges All orders are subject to 10% GST.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 1300 311 381 or fax us on (07)55 476 948 or write to us at PO Box 517 Ormeau QLD 4208 Australia
Privacy Policy Rock Hard Supplements do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy 

Rockhard Supplements do accept returns within 30 days for a refund. To be eligible for a return, your item must be in the same condition when you received it, unopened and unused, and must be in its original packaging. Product/s are to be returned at own cost. We greatly appreciate returns of products that are in original packaging, in good condition, unused, unopened, and unconsumed. Product/s that are opened. used, or partially consumed are not accepted.

If you have received a faulty or damaged product/s, Rockhard Supplements is willing to accept returns. Send us an image of the faulty/damaged product/s at [email protected] so our supplier/manufacturer may confirm the faulty and damaged goods. Kindly allow us at least 2-5 working days for this to take place.

If you happen to have a change of mind or have ordered the wrong item, a 10% restocking fee will be applied once the item has been sent back unopened and in its original condition at your expense. A redelivery fee for the replacement product/s will need to be paid before we dispatch the correct item.

For any reason your parcel is unclaimed or you put in the incorrect address and the parcel is returned to us we get charged a return fee from Australia Post of $12 which will be passed on to the customer also the cost to resend your parcel out again.

Tracking my parcel After your purchase you will be sent tracking info that can be checked here:- Aust-Post Track & Trace.