FREE FREIGHT ON ALL ORDERS OVER $95.00 Australia Only + FREE Samples with every order!
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Terms & Conditions

About Us

Rockhard Supplements are completely dedicated to your total satisfaction, we are proudly an AUStrlain company that DELIVERS TO AUSTRALIA ONLY. If you have any suggestions or comments please feel free to email us.

Our Contact details:
Rockhard Supplements
PO Box 517 Ormeau QLD 4208 Australia
Phone: 07 3287 5286
Fax: (07)55 476 948
Email: sales@rockhardsupplements.com.au
ABN 88 633 582 690
ACN 128 511 320

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment using PayPal Secure Payment Service Provider. Orders are only available to Australian Residents.

Shipping And Handling Shipping is varies depending on the area you live. Contact us if you are unsure.

Delivery Schedule We deliver your order right away. We will normally send your order to you in 1-3 business days. AUSTRALIA DELIVERY ONLY

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges All orders are subject to 10% GST.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 07 3287 5286 or fax us on (07)55 476 948 or write to us at PO Box 517 Ormeau QLD 4208 Australia

Privacy Policy Rock Hard Supplements do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy You have the right to return products at your delivery expense. We do not accept returns if the items have been opened, used or is not suitable for resale in any way.

Terms for GreenTea X50 buy two and one Free Deal only applies to same sku/Product eg. Buy two 60 serves green tea and the third Free. Limited time only for offer.

FAQ

 

When will I receive my order?
All orders are sent same day if ordered before 4.00pm Queensland time if no technical issues arise. Tracking info will be sent to the email address you provide to us with Tracking Number and Carrier information. 

 

Who will deliver my order to me?
We send all orders through Australia Post.

 

Can I track my order online?
Yes the tracking number that you have been sent is hyperlinked to Australia Post so you can just click it to view the tracking history.

 

Is my delivery insured against damage or loss?
Yes all consignments we dispatch are covered.

 

What can I do if the delivery seems to be taking too long?
There may be delays outside of our control with Australia Post.  You can call us on (07) 3287 5286 and we can chase it up for you.  Australia Post also has a call centre you can call on 13 11 18, and quote your tracking number.

 

Where are you located?
We are located at Unit 5/4 Old Pacific Hightway, Yatala, Queensland.

 

Where do you ship your products from?
From our Yatala warehouse.

 

If I need to return something, what do I do?
Please message us at sales@rockhardsupplements.com.au or phone us on (07) 3287 5286.  PayPal has a FREE return service you can register for and use if you wish too (Terms & Conditions apply – see https://www.paypal.com/au/webapps/mpp/returns for details.

 

Can I cancel my order?
Yes, providing your order has not already been dispatched.  Just email or phone us. If your order has already been dispatched and you wish to cancel it, just refuse the delivery from Australia Post and have it returned to sender.  Once we receive it back in good condition, we will arrange a refund or credit.

 

The Pre-Workout product I purchased is hard and lumpy
From time to time we get products that do this.  The most common reasons are that it was not properly sealed in the factory, or it is a faulty product due to ingredients.  Either way, please message us at sales@rockhardsupplements.com.au or call (07) 3287 5286 and we can get the issue fixed ASAP with a replacement or a simple fix.  Most times the product arrives in our warehouse hard is because its’s been on a boat for 6-8 weeks and the product merely settles in the bottom of the tub.  The easy fix is to squeeze and shake it until the powder sounds fine.  In most instances, that fixes the issue.

 

My parcel has turned up damaged?
Do not accept the delivery, and please email us with the details or phone us direct on (07) 3287 5286.